American Airlines Is Changing Its Boarding Process. Here's What You Need To Know

American Airlines is adding five minutes to the overall boarding time for all its flights to make flying more efficient by alleviating congestion on the jet bridge. The airline spokesperson says the change will "deliver a smoother boarding experience for customers."

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American Airlines is making changes to its boarding process by adding five minutes to overall boarding time for all its flights, starting May 1. The goal is to make flying more efficient by alleviating congestion on the jet bridge caused by pauses between boarding groups. Once the change comes into effect, boarding on flights operated by Airbus A319 and A320 aircraft will begin 35 minutes before departure instead of 30 minutes and 40 minutes before departure on flights operated by Boeing 737, Airbus A321, and all widebody aircraft.

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American Airlines spokesperson Rachel Warner highlighted the importance of having an extra five minutes, saying, "This extra time will deliver a smoother boarding experience for customers by allowing for pauses between boarding groups, relieving congestion on the jet bridge, and allowing customers to stow their bags and get settled before departure."

The additional time will also help complete pre-departure processes efficiently and enhance customer experience.

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"In addition, American’s gate agents and flight attendants will have more time to complete their pre-departure work and deliver personalized service to our customers. Flight attendants and gate agents will have more time to monitor and confirm when overhead bins are full, helping to reduce the number of involuntary gate-checked bags when bin space is still available," Warner added.

Also read: San Antonio Evacuation: Massive Fire In Bexar County, Power Outage Reported - Latest

The latest initiative by American Airlines comes after more than 100 airports that served the company installed technology to alert gate agents about passengers trying to cut the line and board early. The airline has said that customer feedback on that change was largely positive.

Source: https://www.timesnownews.com/world/us/us-news/american-airlines-is-changing-its-boarding-process-heres-what-you-need-toknow-article-118718327

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