American Airlines passenger tracks missing luggage to homeless encampment

 HOLLYWOOD (WKRC) - An American Airlines passenger tracked her missing luggage to a homeless encampment in Hollywood.

https://data.norfolk.gov/nominate/401228

According to KNBC, American Airlines passenger Aunny Grace is demanding answers from the airline company after her luggage ended up in a homeless encampment. Per the station, Grace's flight from Dallas Airport on May 29 was delayed.

https://data.norfolk.gov/nominate/401426

"American Airlines left thousands of people stranded in the airport overnight for days, actually,” Grace told KNBC.


Grace told the station Tuesday that she spent the night at the airport and caught a flight home to Hollywood Burbank Airport the next day. Although Grace knew her luggage would be delayed, she was left perplexed by what happened next, according to KNBC.

https://data.norfolk.gov/nominate/401357

Promoted Links

How a Simple $250 Amazon Investment Can Benefit You

CPX

“When the carrier called me, he said he was at my house. I looked and I saw my AirTag twinkling down Western Avenue very slowly, like no direction, really," Grace told the outlet. "I knew intuitively something was wrong. Something was way off."

https://data.norfolk.gov/nominate/401396

According to the station, the wrong suitcase was delivered five days later. Tracking the Apple AirTag located inside her luggage, Grace was able to locate the bag at the homeless encampment.


"Sometime between midnight and 7 a.m., my bag wound up in Homeless Town Hollywood. I'm just crying, grabbing my stuff," Grace told KNBC. "I had jewelry, medicine, bags I bought from Bali in Peru. My toiletry bag was flipped upside down, completely empty. Makeup bag, empty. This homeless man just ransacked through my stuff."

https://data.norfolk.gov/nominate/401402

Grace told the outlet that a homeless man informed her that he had brought the bag down the street. She told KNBC that she wanted to know how her luggage went from the Burbank Airport to a homeless encampment.


During her search, Grace told the station's reporters that she noticed other bags with American Airline tags on them at the encampment. She also filed a report with the airport police, claiming the section with delayed luggage is not in a secure area.

https://data.norfolk.gov/nominate/401385

“Anyone could walk by and just grab bags, one pick-up one after the other. There were hundreds of bags out in the open, away from eye shot of the office,” Grace told the outlet.


American Airlines reached out to Grace and offered to reimburse up to $1,700 for her lost items. Grace claims the offer was well below the $6,300 value of her items, however, according to KNBC.

https://data.norfolk.gov/nominate/401621

"We strive to ensure that our customers’ checked luggage and other items arrive at their destinations on schedule and in their original condition. We are investigating what occurred here and in the meantime, a member of our team is in contact with the customer to apologize and resolve the issue," American Airlines said in a statement obtained by KNBC.


Grace told the station that she wanted answers from American Airlines, saying she didn't want any other travelers to experience the headache she has.


“It's going to keep happening until someone takes responsibility. This has to be placed on the responsibility of the airline,” Grace told KNBC.


Due to her experience, Grace told the outlet that she chose to drive across the country to visit family in Boston.

Comments

Post a Comment

Popular posts from this blog

Airlines suspend flights in region amidst rising Middle East tensions

 Concerns over a wider conflict in the Middle East have prompted international airlines to suspend flights to the region or to avoid affected air space.   https://help.revizto.com/hc/en-us/community/posts/10903838614799--Quick-Refud-1-866-672-8652-Lufthansa-Cancellation-Policy-in-2024 Below are some of the airlines that have adjusted services to and from the region: Click here to connect with us on WhatsApp https://help.revizto.com/hc/en-us/community/posts/10903838614799--Quick-Refud-1-866-672-8652-Lufthansa-Cancellation-Policy-in-2024 AEGEAN AIRLINES The Greek airline cancelled flights to and from Beirut until Oct. 31 and to and from Tel Aviv until Oct. 6. https://help.passageways.com/hc/en-us/community/posts/30798447231117--Quick-Refud-1-866-672-8652-Lufthansa-Cancellation-Policy-in-2024 The Algerian airline suspended flights to and from Lebanon until further notice. More From This Section https://help.passageways.com/hc/en-us/community/posts/30798447231117--Quick-Refud-1-86...
Read more

Airlines begin canceling flights, offering rebooking ahead of Hurricane Helene

 (This story has been updated with new information.) As Hurricane Helene continues its steady churn toward the U.S., airlines are starting to cancel flights ahead of its arrival. Already, more than 450 U.S. flights are canceled for Thursday, including most flights in and out of Tallahassee, more than half the flights in and out Tampa, and a third of the flights in and out of Fort Myers, according to online flight tracker FlightAware. “Devastating hurricane-force winds are expected across portions of northern Florida and southern Georgia where the core of Helene moves inland," the National Hurricane Center said Wednesday morning." Whenever a flight is canceled for any reason, customers are eligible for a refund, but travelers have additional options if they want to rebook travel due to the storm. Enjoy your worry-free vacation: Best travel insurance policies Here’s what some of America’s largest airlines are offering customers ahead of Helene’s arrival.  Alaska Airlines Travel...
Read more

Airlines Offer Free Flights to Explore a Bucket List Country US, Canada, Mexico, Thailand, Singapore, Australia, and New Zealand

 The airline’s initiative aims to provide a seamless travel experience across Japan, allowing visitors to explore the country’s diverse regions without the added expense of domestic flights. The promotion extends to a wide range of destinations, from the snow-covered landscapes of Hokkaido to the sun-drenched beaches of Okinawa. With over 133 routes and 64 airports served by Japan Airlines’ domestic network, travelers have ample opportunities to discover the country’s natural beauty and cultural richness. https://community.oatly.com/conversations/health-nutrition/dial-18666728652-american-airlines-flight-cancellation-policy-american-refund-policy/66f457078ffe837e2bbbce53 Eligibility and Benefits https://community.oatly.com/conversations/health-nutrition/dial-18666728652-frontier-airlines-flight-cancellation-policy-frontier-refund-policy/66f45bcc913ec8737404fd46 To be eligible for the free domestic flights, international travelers must have return flights booked with Japan Airlines ...
Read more